About Us:
Hockey west has been serving retailers throughout the U.S since 1984. We carry the largest number of SKU's (over 14,000) related to ice, inline/roller hockey, figure skating and lacrosse. All dealers are encouraged to open direct accounts with our suppliers. In the event supplies are limited, Hockey West is there to "fill the gap". Time and again our extensive inventory has proven to be the most valuable asset for those who utilize Hockey West as their "back up" warehouse.

Who May Buy From Us?
In order to buy from Hockey West, you must:
1- Have a retail store dealing in sale and services related to hockey, inline, figure skating or lacrosse,
2- Have a current reseller and business license,
3- Offer your services within the U.S. (We do not ship outside the U.S. boundaries.)
Internet sites and catalogers who do not have an actual storefront must obtain authorized dealer status from our suppliers. Those who operate outside the State of California must assume responsibility for applicable sales taxes for shipment of products into California by Hockey West.

Internet Posting And Pricing Policy:
Dealers must comply with all requirements and mandates of the manufacturers as they may relate to maintenance of the market integrity, presentation, service, pricing and posting of their products. Hockey West reserves the right to refuse service to or sell product to anyone who is not in full compliance with our suppliers policies or who do not maintain favorable credit profile with them. All Hockey West products are visible to the dealers or the general public through www.hockeywest.com Pricing of products are available online to dealers who are set up with login and passwords. All public inquiries from Hockey West are referred to the nearest dealers who have active accounts at Hockey West.

Shipping:
All in stock orders will be shipped within 24 to 48 hours from the time they are received. We do not hold backorders in order to allow the dealers to obtain products from other possible sources.

Damage and Shortages During Shipment:
Damages incurred during shipment are the responsibility of the carrier and claims must be placed with the carrier for reimbursement. Hockey West does not assume responsibility for damages or loss of merchandise during shipment. Loss or damage during shipment does not relieve the dealer from timely payment of invoices in accordance with the stated terms.

Errors in Shipment:
Costs associated with products shipped in error will be borne by Hockey West. Please note: Since Hockey West acts as a "blind fulfillment" partner, requests for call tags for any drop-shipped product will be denied. All merchandise must first be returned to the dealer who then will ship the same to Hockey West.

Returns:
Before returning products, return authorization (R.A.) must be obtained from Hockey West. Packages not clearly showing the R.A. number will be refused outright. Defective products are to be returned to the manufacturer since final judgment as to replacement or repair of the products rest with the manufacturer.
Products shipped in error are to be returned to Hockey West for full credit or replacement. All other returns are subject to a minimum of %15 re-stocking fee. Claims for errors, shortages, or defective products must be reported no later than 15 days from the time of shipment. All returns must be received within 30 days from the date the R.A. is issued. No returns will be accepted on discontinued or closeout items.

Drop Shipments:
A drop ship fee of $2.50 will be charged to shipments that are delivered to your customers. Drop shipments are not allowed on C.O.D. accounts.

Fulfillment Accounts:
Dealers with substantial sales activity generated through the Internet sites may wish to consider setting up fulfillment accounts. Such dealers will have access to our entire product database via ftp. Individual sales will appear on batch invoices, each line referencing the original order and the date of shipment. All such shipments will be dispatched on the dealer's UPS or Fed-Ex account that allows for timely electronic tracking.

Avoid Paying C.O.D. Charges:
In order to collect C.O.D. payments we pay UPS a fee of $9.00 per package. This is added to your shipping costs reflected on your invoice. On an invoice value of $100 this represents 9%, which will cut into your bottom line substantially. To avoid this charge you have the option to pay by Visa, MasterCard or American Express. To set up a CARD account please call 800 762-8348.

Card Accounts:
It is the responsibility of dealers who are set up to pay with credit cards to notify Hockey West once their card information has changed. Timely shipment of products cannot be guaranteed if, for any reason, credit cards are declined.

Product Availability and Ordering:
The most efficient way to check product availability is to use our website: www.hockeywest.com Dealers who are set up with a login and password are able to check availability while placing orders.

Terms:
New dealers are set up as C.O.D. or Card accounts. All payments are due and payable on the due dates shown on invoices. Remittance stub and/or invoice number should accompany payments. Delinquent accounts accrue 18% interest per annum computed daily until paid. All costs and fees are borne by the dealer in the event collection action is filed. Payment should be sent to: